Shared Services: Adding Value to the Business Units by Donniel S. Schulman
1983; "One of Business the S. ways companies are looking for competitive 1965; advantage Business in this frenetic Adding [business] 1960; environment 1963; . 1968; . Adding . 1981; is through the Donniel use 1996; of 1990; a tactical technique called shared services. 1993; . . . Business In this book, 1993; we 2005; bridge [the] Units chasm 2006; between the theory Schulman of 1977; how by a shared by services by operation 1982; 'ought 1959; to' work 1992; and the 2004; practical issues 1995; involved in how 2004; to by make 1989; it work, how to carry out a successful implementation 1999; of 1956; a shared service 1996; operation in 1980; your 1958; business.--from the Units Preface.
Gaining 2003; competitive Donniel advantage Units in Services: today's 1974; fierce Adding business environment requires focus S. throughout the company on value, as to measured by quality, 1962; cost, Shared speed, and service. Shared In the quest for superior to performance, a growing 1994; number of companies 1994; are 1961; now 1986; turning to shared services, 2002; a tactical technique Adding by which corporations can organize Business financial to and other Value transaction-oriented Schulman activities 1962; to Services: reduce costs and provide better Adding service to business 2006; unit 1962; partners. Schulman Written by four 1987; authorities, three PricewaterhouseCoopers consultants Units and 1967; the Adding executive 1956; who S. has 1959; directed the 1999; shared service efforts at Shared Lucent Value Technologies, 2006; this to comprehensive 1998; resource--the Schulman first of its kind--examines Adding shared 1975; services from the macro issues that 1965; compel senior Business management to embrace this approach through the design 1970; and 1968; implementation 1987; of Units a shared services 2001; environment 1962; that 1978; leads to by increased customer and shareholder value.
Of all 1964; the tools available for gaining Schulman competitive the advantage, why shared 1965; services? One Donniel of the 1988; principal 2005; reasons Value is that it creates, through consolidation 1972; of often Donniel disparate Adding activities, more of a "one company" Donniel feel 1987; among business by units. 1972; The benefits 1987; of 1978; this Schulman are twofold: 1995; one, 1976; it to enables S. companies to show a 1991; consistent by face Adding to Schulman clients and Adding customers, vendors andsuppliers, shareholders 2007; and Services: potential shareholders; two, Schulman it 1963; provides S. increased 1960; flexibility 1993; to to all of Adding the 2004; business' 2007; operations, allowing corporate 1992; leaders S. to by maintain by a global 2005; perspective while 1989; at 2002; the 1977; same to time 1956; allowing Units business unit Value leaders Services: to take Shared strong, 1967; customer-focused Schulman actions.