Building Professional Services by Thomas E. Lah
How to Building build Services a winning professional Building services organization.
Companies worldwide are 1997; discovering by outstanding growth 1994; opportunities in professional Building services-but building professional Professional services organizations at by "product-centric" 1978; firms Services can be extremely challenging. 1965; Now, three leading experts present a 2007; comprehensive guide to creating professional services E. organizations, managing them to maturity, and E. delivering 1966; both 1995; quality 1989; services 1956; and superior margins. Building 1979; Professional Services introduces a Building complete, practical Lah framework for Lah delivering Building the full spectrum Lah of professional services--from support 1958; and 1995; education 2008; services to 1998; managed, Thomas consulting, E. and productized 1958; services. Managing Lah the 1960; professional 1991; services business at 1968; every 1956; stage Building of its Services lifecycleFocusing on the key factors that 1993; drive Professional success: revenue, Services references, E. and Lah repeatabilityResponding by to the unique challenges 1967; faced by professional 1990; services in E. product-based Thomas companiesAligning Thomas services 1993; with the rest of 1970; the organizationEstablishing effective 1960; metrics Services and Building business review processesThe 1960; four phases of building a successful professional 1963; services 1957; organizationFrameworks for E. organization, 1991; project delivery, solutions development, and operational infrastructureCustomer engagement Services models and 1992; workflows
Drawing on their experience 2004; working Professional with 2006; leading 1994; technology service Lah providers, Services the Professional authors Lah cover every Building aspect of professional services: 1973; strategy, 1960; tactics, 1965; and 1973; operations. From financial models 2007; to 2005; customer 2002; relationships, "Building Professional Services" E. will Services help you E. transform 2008; the E. promise 1983; of 1970; services into a 1966; profitable reality. "This book 1994; is E. a significant Lah contribution and 1974; a practical guide Lah to Services a fast-evolving 1970; frontier. With Services clearly E. expressed views andrecommendations, Professional it will stimulate Building both 1974; thought Lah and 2006; action."--David H. Maister, Lah co-author of "First Among Building Equals""Extraordinary insight into the issues 2003; faced Professional when building a professional 1971; services business 1987; unit by at a Building product Building company."--Kenneth 2005; Coleman, Sr.